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FAQs

Frequently Asked Questions

What types of lighting does Cresovion offer?

Cresovion offers lighting products including chandeliers, pendant lights, wall lights, and related lighting products. Product details are provided on individual product pages to help you compare options for your space.

Where does Cresovion ship?

Cresovion ships within the United States. We provide free standard shipping on eligible store orders.

How long will my order take to arrive?

Orders have an estimated handling time of 1 - 6 business days and an estimated transit time of 8 - 16 business days.

The total estimated delivery timeframe is 9 - 22 business days. Delivery dates are estimates rather than guarantees.

Cresovion business days are Monday–Friday, and our order cut-off time is 4:00 PM (GMT-5).

How can I track my order?

After your order has shipped, we will send you an email containing a tracking link. You can use this link to follow the progress of your shipment.

What is your return policy?

You may request a return within 30 days from delivery.

To start a return, contact info@cresovion.com. Your request must be reviewed and approved before the item is sent back. If approved, we will provide the applicable return instructions.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

How long does it take to receive a refund?

After an approved return is received, it will be inspected within 1–3 business days.

Following inspection and approval, the refund will be processed within 10 business days to your original payment method.

Do you offer exchanges?

Yes. Exchanges are available for eligible products.

Contact info@cresovion.com to request an exchange. If your request is approved, we will provide the appropriate instructions. Return shipping is free for approved exchanges.

Can I cancel my order?

Yes. Order cancellation is available before shipment.

If you would like to request a cancellation, contact us at info@cresovion.com as soon as possible.

What payment methods do you accept?

Cresovion accepts:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

All purchases are processed in USD.

How can I contact Cresovion?

For questions about lighting products, orders, shipping, returns, payments, or other store information, email us at info@cresovion.com.

We respond within 48 business hours.