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FAQs

Frequently Asked Questions

Do you ship internationally?


At this time, Cresovion ships within the United States only. Expansion plans may come in the future.

Learn more: Shipping Policy

What is your return policy?


We offer a 60-day return window for items in new, unused condition. Whether defective or simply unwanted, you can request a return by contacting our support team.

Learn more: Return & Refund Policy

What should I do if I receive a damaged or defective item?


Please contact us immediately with photos of the issue. We will resolve the situation quickly by offering a replacement or a full refund.

Learn more: Return & Refund Policy

Do you provide free return shipping?


Yes. Cresovion covers all return shipping costs. A prepaid label will be provided once your return is approved.

Learn more: Return & Refund Policy

How do I contact customer support?


You can reach us at info@cresovion.com. We respond within 2 business days during our support hours: Monday to Friday, 10:00 AM–4:00 PM (GMT-5).

Learn more: Contact Us

How can I track my order?


Once shipped, you’ll receive a tracking number via email. You can follow your package through the carrier’s tracking system.

Learn more: Shipping Policy