Refund policy

Last updated: August 22, 2026

This Return & Refund Policy applies to Cresovion customers in the United States. Our transactions are processed in USD.

We want the return process to be clear before you need to use it. Please review the information below before requesting a return, exchange, refund, or cancellation.

Returns

You may request a return within 30 days from delivery.

To begin a return, contact Cresovion at info@cresovion.com. Please do not send an item back before your return request has been reviewed and approved.

How to Request a Return

  1. Contact info@cresovion.com to submit your return request.
  2. Cresovion will review the request.
  3. If the return is approved, we will provide the applicable return instructions.
  4. Follow the approved instructions for sending the item back.
  5. After the returned item is received, it will be inspected.
  6. If the return satisfies the applicable approved return conditions, the refund will be processed according to the timeframe below.

The appropriate return destination or shipping instructions will be provided as part of the approved return process.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

Cresovion will provide the applicable return shipping instructions after your request has been reviewed and approved.

Restocking Fee: None.

Exchanges

Exchanges are available for eligible products.

To request an exchange, contact info@cresovion.com within the applicable return period. We will review your request and, if approved, provide the applicable exchange and return instructions.

Return shipping is free for approved exchanges.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, contact us at info@cresovion.com to request assistance.

We will review the request and provide the appropriate instructions for an approved return or exchange. Please do not send the product anywhere until you have received those instructions.

Inspection

After an approved return is received, Cresovion will inspect it within 1–3 business days after receipt.

For this policy, Cresovion business days are Monday–Friday.

Refunds

After inspection and approval, an eligible refund will be processed within 10 business days.

Refunds are issued to the original payment method.

Cresovion transactions are processed in USD.

Order Cancellations

Order cancellations are available before shipment.

If you would like to request a cancellation, contact info@cresovion.com as soon as possible. Once an order has shipped, it can no longer be cancelled under the cancellation process, but you may request a return in accordance with this Return & Refund Policy.

Questions About Your Return or Refund

If you need help understanding the return, exchange, refund, or cancellation process, contact us at info@cresovion.com.

We respond within 48 business hours.

Contact & Business Information

Store Name: Cresovion
Operating Address: 4302 Sheridan Drive, Royal Oak, Michigan 48073, United States
Contact Email: info@cresovion.com
Operating Hours: 9:00 AM–6:00 PM (GMT-5)

The address above is Cresovion's Operating Address and is provided for business identification and transparency. It is not designated as our Return Address.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.